HHorizenTek
Legal

Privacy Policy

Last updated: June 24, 2026

HorizenTek (“we,” “us,” or “our”) provides AI voice receptionist and outbound calling services, along with website and booking solutions, for landscaping, HVAC, and electrical service businesses. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

We may collect the following types of information:

  • Contact and inquiry information you submit through our website, such as your name, email address, phone number, and business details.
  • Scheduling information when you book a call with us through Calendly, including your name, email address, and time zone.
  • Service and call data for active clients, including call recordings, transcripts, and caller information processed through our AI voice receptionist and outbound calling services, in connection with delivering our services.
  • Usage data, such as general analytics about how visitors interact with our website (e.g., pages viewed, general location, device/browser type).

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and schedule demo or onboarding calls
  • Set up, operate, and improve our AI voice receptionist and outbound calling services for clients
  • Communicate with clients about their account, trial, or service
  • Send occasional marketing or product updates, which you may opt out of at any time
  • Maintain the security and functionality of our website and services

Third-Party Services

We work with third-party providers to deliver our services, which may process information on our behalf, including:

  • Calendly, for scheduling calls
  • Google Workspace, for business email and communications
  • Our AI voice platform provider, for call handling, transcription, and call recording
  • Our website hosting provider

These providers have their own privacy policies governing how they handle data.

Data Retention

We retain contact, scheduling, and service-related information, including call recordings and transcripts, for as long as reasonably necessary to provide our services, maintain business records, and comply with legal obligations. Clients may request deletion of specific data associated with their account, subject to any obligations that require us to retain certain records.

Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications at any time
  • Object to or restrict certain processing of your information

To exercise any of these rights, contact us using the information below.

Cookies and Analytics

Our website may use cookies or similar technologies to understand site usage and improve user experience. You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Email: [email protected]